Premier Workwear Terms and Conditions

1. Introduction

Welcome to Premier Workwear. These Terms and Conditions govern your use of our website, services, and the purchase of products available through our ecommerce platform. By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Detailed Description of Goods and/or Services

Premier Workwear specializes in providing high-quality work attire tailored for professionals in various industries. Our product range includes durable work suits, protective gear, uniforms, and accessories.

3. Delivery Policy

Upon availability and receipt of payment, orders will be processed within 7 business days. Delivery confirmation will be communicated via email, outlining the use of courier or postal services and associated costs, if applicable.

4. Return and Refunds Policy

The availability of goods from Premier Workwear is subject to change. In instances of unavailability, Premier Workwear will provide a full refund within 30 days. Client-initiated cancellations will incur a 15% administration fee.

5. Customer Privacy Policy

Premier Workwear is committed to safeguarding the personal information of users. For the purposes of this clause, “personal information” shall be defined as detailed in the relevant data protection laws applicable in South Africa.

6. Payment Options Accepted

Payments can be made via Visa, MasterCard, or bank transfer into the Premier Workwear bank account, details of which will be provided upon request.

7. Card Acquiring and Security

Card transactions will be processed securely through our payment gateway. We implement stringent encryption measures, ensuring that no card details are stored on our website.

8. Customer Details Separation

Customer information will be stored separately from any card details entered on the secure payment gateway’s site.

9. Merchant Outlet Country and Transaction Currency

Our merchant outlet country for presenting payment options is South Africa. The transaction currency is South African Rand (ZAR).

10. Responsibility

Premier Workwear takes responsibility for all transaction-related aspects, including the sale of goods, customer service, dispute resolution, and timely delivery of goods.

11. Country of Domicile

This website operates under the laws of South Africa. Premier Workwear chooses as its domicile for all purposes under this agreement.

12. Variation

Premier Workwear reserves the right to modify this agreement or any part thereof at its discretion without prior notice.

13. Company Information

Premier Workwear operates in South Africa and provides ecommerce services for work attire and related products.

  • A. INTRODUCTION
    1. The Customer (“You” or “Your”) is contracting with Premier Workwear through the Website: http://premierworkwear.co.za ("the Site"). Premier Workwear has been providing workwear to you, the public, since 1982 and if you need to contact us for anything regarding your purchase you can use the following email address sales@premierworkwear.co.za or the telephone number +27 11 469 1208. The registered companies are Premier Workwear (Pty) Ltd and Premier Clothing (Pty) Ltd (“Premier” or “Us”, “Our”, “We”).
    2. These Terms and Conditions govern all of Our dealings with You, including but not limited to the supply and/or delivery of any product ordered by You on the Site. In clicking "I accept" on these Terms and Conditions, You agree to be legally and unconditionally bound by these Terms and Conditions. No variation or modification of these Terms and Conditions shall be valid or binding, unless expressly agreed to in writing by Our authorised signatory.
    3. At any time after having first accepted these Terms and Conditions, when You subsequently place an order on the Site, You agree that You do so subject to the version of the Terms and Conditions current as at the date You submit Your Order. You are responsible for reviewing the latest Terms and Conditions each time that You submit an order.

  • B. CAPACITY TO CONTRACT
    1. To use the Site for the purpose of purchasing goods from Us, You must be over 18 (eighteen) years of age and possess a valid credit or debit card issued by a bank acceptable to Us. By continuing to place an order you are warranting that you are over 18 (eighteen) years old and have capacity to contract.

  • C. ORDER PROCESS GUIDELINES AND PAYMENT
    1. To place an order with Us for any product for sale on Our Site ("Product/s"), You must register as a customer on the Site. You agree and warrant that the log-in name and password chosen by You at the time of registration shall: a) be used for Your personal use only; and b) not be disclosed to any third party. We shall not be responsible for any misuse of Your log-in details as a result of Your failure to comply with this provision.
    2. Once You have registered as a customer, You must follow the instructions on the Site as to how to submit an order. You hereby warrant that all personal information that You provide to Us at the time of placing an order is accurate and expressly agree that We cannot be held liable for acting upon any incorrect or inaccurate information provided by You.
    3. Once you have selected a Product that You wish to order and have proceeded to the 'checkout' screen, the amount to be paid by You for such Product will be displayed together with the additional charges that You must pay for the Product including VAT and shipping fees (where applicable). All charges will be displayed in South African currency. By submitting Your order from the checkout screen, You will complete Your order and will be deemed to have made a valid and binding offer to purchase Our Product.
    4. You must pay for the Product in full at the time of ordering by supplying Us with Your credit or debit card details from a credit or debit card company acceptable to Us, which We require in order to process Your order. Alternatively, You may pay by EFT, but in such cases, We shall not be bound to supply You with the Product before We have received cleared funds in full.
    5. We reserve the right not to accept certain forms of payment and to refer You to an alternative payment method, in Our sole discretion.
    6. By providing Us with the details of a credit or debit card for payment for Our Product, You are warranting that You are legally entitled to use that card or account and that the card has sufficient funds to cover the proposed payment to Us.
    7. You undertake that all details that You provide to us for the purpose of purchasing the Product from Us will be correct, that the credit or debit card and/or bank account and/or other payment method which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of Your payment details from the relevant financial institution prior to providing You with the Product.
    8. Your order remains an offer to purchase Our Product, until We issue Our Confirmation of order or, if earlier, when We receive Your notice revoking Your order. We are not obliged to supply the Product to You until We have accepted Your order. We may refuse to accept an order from You for any reason, including unavailability of Product or We may offer You an alternative Product (in which case We may require you to re-submit your order first). Acceptance of Your order by Us will be confirmed by way of an email to You containing a "Confirmation of Order". Your order may be cancelled or modified by You by notifying Us by email at sales@premierworkwear.co.za at any time prior to receiving the "Confirmation of Order" email. We reserve the right to 'partially fulfil' any order by confirming Our acceptance of Your order in respect of only certain Products ordered by You. In such instances, the remainder of Your order will still be considered an 'offer to purchase' until We confirm Our acceptance of the order for such remaining Product.
    9. Although We make every effort to ensure that the prices published on the Site are accurate and up to date, We reserve the right to change the price of any Product prior to Our acceptance of Your Order. In the event that there is any change in the price of any Product ordered by You, We will contact You to confirm that You wish to proceed at the amended price.
    10. We reserve the right, in the case of suspected fraud (in Our sole discretion), to refuse to accept or process payment on any order, and/or to cancel any sale concluded between You and Us, in whole or in part.
    11. If, after We have accepted Your order, a Product is not available for any reason. We will notify You and return any payment that You have made, and We accept no liability which may arise as a result of such refusal to process any order/sale.
    12. In the event of any refunds of any order, We will always attempt to refund any money received from You using the same method originally used by You to pay for the Product. If this is not possible for whatever reason, We will contact You to arrange an alternative method of refund.
    13. It is Your sole responsibility to ensure that any Products ordered from Us are sufficient and suitable for your purposes. We do not warrant that Our Products will meet your individual requirements, nor do We warrant that they will be fit for Your individual purposes. Our Products are designed as standard for the purposes described and are not tailor-made to individual requirements, unless otherwise agreed between the parties in writing.

  • D. DELIVERY
    1. We aim to deliver the Product to You at the place of delivery requested by You in Your order, within the time indicated by Us in the Confirmation of Order, ordinarily 7(seven) days, however We cannot be held to a specific date or time and We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We will endeavor to advise You of any delays relating to Your order.
    2. You agree to inspect the Product for any obvious faults, defects or damage before You sign for delivery. You also agree to keep the receipt for the delivered Product as a reference for any future dealings with Us in respect thereof.
    3. All risk in the Product shall pass to You upon despatch for delivery. From the time when risk passes to You, We will not be liable for loss or destruction of the Product.
    4. Please note that We may be unable to facilitate delivery to certain addresses. In the rare event that this is the case, We will advise You and arrange for cancellation of the order or delivery to an alternative delivery address.
    5. If You are not available to take delivery, We may leave a note giving you instructions on either re-delivery or collection from the courier company concerned.
    6. We have a standard method of packing our goods for delivery with due care. Any additional special packaging requested by You may be subject to additional charges, in our sole discretion. You must make Us aware of such requests at the time of placing Your order. You must take care when opening your order so as not to damage the Products.
    7. If delivery or collection is delayed through Your refusal to accept delivery or if You do not (within 2 (two) Weeks of Our first attempt to deliver the Product to You) accept delivery or collect the Product from the courier company, then We may (without affecting any other right or remedy available to us) do either or both of the following:
        • charge You for reasonable storage fees and other costs reasonably incurred by Us as a result of the delay in delivery caused by You; or
        • cancel the order, in which case We will refund You with any money paid to Us less Our reasonable administration charges, including for attempted delivery and return of the Product to Us, and any storage fees as provided for above.

  • E. WARRANTIES AND LIABILITY
    1. We warrant that:
      • the Products will be delivered new and undamaged in the quantities ordered
      • the Products will conform with the specifications stipulated on the Site or in Our Product material at the time of Your Order
      • the Products are intended to be used strictly in accordance with the manufacturer's specifications as stipulated on the Site or as on the Products. It is Your sole responsibility to ensure that you use the Product strictly in accordance with those instructions.
    2. Products may vary slightly in terms of specified colours, designs, dimensions, materials, measurements and other features to the extent that such variances are reasonable
    3. In terms of 'cooling off' laws, You are entitled to cancel any sale concluded with Us within 7 (seven) days of receipt of the Products and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where none is specified, beyond 30 (thirty) days from the order date). No cancellation fees shall apply in such instances, provided that:
      • the Products are returned in the condition that they Were delivered
      • You will be liable for the freight cost of any returns made due to exchanges, whether it be returned with Your own courier, or We could quote You on the collection of the returning Products. Only once freight payment is received for the returns will the collection be arranged.
    4. In the event that You claim that any Product is defective, You agree to keep the Product in its current condition available for Us to inspect within a reasonable time.
    5. In order to provide You with any remedies for a defective Product, You agree to cooperate in providing information as required by Us regarding the Product, including detailing how the Product is defective and any other information as We reasonably may require.
    6. Your remedies in the event of a Product being defective is either a refund, replacement or repair
    7. 27. In the event that We find that a Product, alleged to be defective, has been abused, or misused, or neglected, or subjected to inadequate or improper handling, or modified in any way, or the subject of normal 'Wear and tear', We may in our sole discretion elect not to refund, repair or replace the Product and in addition We may require You to pay all reasonable delivery and servicing costs and charge this to your credit or debit card, or the payment details that you provided to Us when You placed Your order.

  • F. LIMITATION OF LIABILITY
    1. Notwithstanding anything to the contrary contained in these Terms and Conditions, this clause 28 prevails over all other clauses and sets forth our entire liability, and your sole and exclusive remedies, for the performance, non-performance, purported performance or delay in performance of these Terms and Conditions; or otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.
    2. In no event shall Our total liability to You for all costs, damages and/or losses, whether direct, indirect or consequential exceed an amount equivalent to the total value of the order for Our Products giving rise to the cause of action in respect of such costs, damages or losses

  • G. CUSTOMER SERVICE
    1. We shall perform Our obligations under these Terms and Conditions with reasonable skills and care.
    2. In the event of any complaint, it will assist Us if You describe the object of Your complaint as accurately as possible and, where applicable, send Us copies of the order or at the order number that We assign You in the Confirmation of Order. Should You not have received any reaction from us within 5 (five) Business Days, please make further enquiries. In rare cases Your emails may be captured by Our spam filters or not reach Us, or correspondence that We send to You may otherwise not reach You.
    3. Our protection of your personal information is detailed in our 'Privacy Policy', which you can find under these Terms and Conditions.
    4. You hereby authorise us to take all reasonable steps to ensure the integrity and security of the Site and any of its back-office applications. All credit card transactions are Secure Socket Layer (“SSL”) encrypted

  • H. Force Majeure
    1. We shall not be liable to You for any breach, hindrance or delay in Our performance, attributable to any cause beyond Our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, national emergencies, terrorism, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, pandemic, fire, explosion, storm, flood, drought, Weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

  • I. Notices and Domicile
    1. Any notice required to be given under these Terms and Conditions, or with reference hereto, shall be in writing and may be served by personal delivery or by pre-paid registered letter or by email addressed to the relevant party at the address or email address of the relevant party last known to the other.
    2. Any notice given by post shall be deemed to have been served 5 (five) Business Days after the same has been posted if the recipient address is in South Africa. Any notice given by email shall be deemed to have been served when the email has been proved to be received by the recipient's server. In proving such service it shall be sufficient to prove that the letter or email was properly addressed and, as the case may be, posted as a prepaid or recorded delivery letter or dispatched or a delivery report received.
    3. We choose as our address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, the following address: 12 Jersey Drive , Longmeadow Business Estate ,Johannesburg, 2090, with a copy to sales@premierworkwear.co.za (the sending of such copy being required in order for any notice to be validly delivered to Us).

  • J. Governing Law and Jurisdiction
    1. The Site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law and You and Us submit to the jurisdiction of the South African courts.

  • K. General
    1. If any clause in these Terms and Conditions shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions shall be capable of continuing in effect without the unenforceable term.
    2. These terms are subject to the provisions of the Electronic Communications and Transactions Act no. 25 of 2002 (the ECT Act") and any of the terms that are in conflict with any of the compulsory provisions of the ECT Act will be deemed to have been modified so as to comply with such provisions of the ECT Act.
    3. Save for Us being liable to You under the Consumer Protection Act 68 of 2008 ("CPA") in relation to any products sold by Us to You via the Site; and under sections 43(5) and 43(6) of the ECT Act in relation to Our payment systems not being sufficiently secure, Neither We nor any of Our agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, We make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to sales@premierworkwear.co.za Although the products sold via the Site may be under warranty, the Site itself is supplied on an "as is" basis and has not been compiled or supplied to meet Your individual requirements. It is Your sole responsibility to satisfy Yourself prior to accepting these Terms and Conditions that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software

    • Privacy Policy

    We will never send You unsolicited communication, nor give Your personal data to any third parties for such purposes. If You happen to receive any communication from Us which You consider to be unsolicited, kindly advise Us and We will take immediate action to ensure that you do not receive any further such communication.
    We will only collect and use your personal information as outlined below. We shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Protection of Personal Information Act 2 of 2013 (“POPI”) and the Promotion of Access to Information Act 2 of 2000 (“PAIA”).

    A. Collection of Personal Information

    When You create an account the personal information We collect may include Your:

    • Full names
    • Delivery Address
    • Email Address
    • Telephone Number
    • Mobile Number
    • Banking details for the purposes of facilitating payment for Your orders
    • Browsing habits and click patterns

    The personal information that We collect from You will be used in some or all of the following ways:

    •  To ensure payment for Your order
    • To deliver the products You have purchased from Us
    • To update you on the delivery of the product and for customer support purposes 
    • To provide you with relevant product information
    • When You register as a user on the Site, We will also use Your personal information to send You marketing and/or promotional materials, from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

    B. Updating Your Personal Information

    You can update Your personal information anytime by accessing Your account on the Site.

     

    C. Security of Your Personal Information

    We ensure that all information collected will be safely and securely stored. We protect your personal information by:

    • Restricting access to personal information
    • Maintaining technology products to prevent unauthorised computer access
    • Securely destroying Your personal information when it is no longer needed for Our record retention purposes.

    D. Disclosure of Personal Information

    We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products that you have purchased from Us. In exceptional circumstances We may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. We are committed to complying with the POPI and PAIA acts and their principles. If you believe that your privacy has been breached by Us please contact Us at sales@premierworkwear.co.za  and We will resolve the issue.’

    E. Collection of Computer Data

    When you visit the Site, Our company servers will automatically record information that Your browser sends whenever you visit a Website. This data may include:
    • Your computer’s IP address
    • Browser type
    • Webpage You Were visiting before You came to Our site
    • The pages on the Site that You visit
    • The time spent on those pages, items and information searched for on Our site, access times and dates, and other statistics.

    This information is collected for analysis and evaluation in order to help Us improve Our site and the services and products We provide. This data will not be used in association with any other personal information.

    Changes to the Privacy Policy

    We reserve the right to modify and change this Privacy Policy at any time. Any changes to this policy will be published on our site

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